Sell everywhere customers shop, on one commerce platform
Unify online stores, physical shops and mobile channels with one view of stock, pricing, orders and customers, backed by AI insight and Microsoft cloud integration.
Online
Mobile
In store
Marketplace
One cart, one stock position and one customer profile on every channel.
One commerce platform for every channel
Microsoft Dynamics 365 Commerce is an end-to-end platform for managing sales, inventory and customer engagement across online and physical stores. Shoppers get one experience, wherever they choose to buy.
It is integrated with Dynamics 365 ERP, so finance, stock and orders stay in step while your team focuses on selling.
- Inventory and fulfilment
- Pricing and promotions
- Analytics and AI insights
SOUND FAMILIAR?
The retail challenges we hear most often
Most retail problems arise from disconnected channels operating on separate systems, leading to delayed data, poor coordination, and limited visibility. This makes it difficult for businesses to manage operations, track inventory, and respond quickly to customer needs. A unified system helps streamline processes, improve efficiency, and support faster decision-making.
- Online and store stock do not match
- Customers see different prices online and in store
- Loyalty points live in a separate system
- Store staff cannot see a customer's online orders
- Promotions take weeks to set up and check
- Sales data reaches head office too late
CHANNELS
Every way your customers buy
Online store
Browse and buy on your website, with the same range and prices.
Mobile app
Shop, pay and track orders on the go, with loyalty built in.
In store
Serve customers at the till with full stock visibility.
Marketplace
Manage third-party orders from one console.
Everything a modern retailer needs, in one platform
Core capabilities that keep every channel, store and customer connected.
Unified selling
One order flow for online, in-store and mobile, with ship-from-store and click-and-collect.
Point of sale
Fast, reliable checkout with returns, gift cards and offline mode for busy trading hours.
Pricing and promotions
Set prices and offers once, apply them everywhere, and test campaigns before launch.
Stock visibility
See availability by store and warehouse in real time, and reserve stock for online orders.
Customer profiles
Unified profiles, points and segments so every team recognises the shopper.
Analytics and AI
Power BI dashboards and AI-driven insight into demand, margin and store performance.
From first visit to repeat purchase
Every touchpoint shares the same stock, price and customer data, so the experience stays consistent from discovery to loyalty.
Works with the Microsoft tools your teams already use
Commerce shares data with Dynamics 365 Finance and Supply Chain Management, Power BI, Power Apps and Microsoft 365, and connects to payment, store and e-commerce platforms.
AI that helps retailers sell smarter
Intelligent insights and Copilot help merchants plan ranges, price with confidence and answer store questions in plain language.
Demand insights
Explain sales changes and the drivers behind them in plain language.
Price optimisation
Suggest prices that balance margin, competition and demand.
Personalised offers
Recommend the right offer for each customer segment.
Store assistance
Answer staff questions on stock, orders and policies instantly.
Forecast and replenishment
Forecast demand by store and trigger timely replenishment.
Custom AI agents
Build agents with Copilot Studio around returns, loyalty and service.
Availability of individual AI capabilities depends on your Microsoft licence and release plan.
Built for every team that serves the customer
From head office to the shop floor, everyone works from the same live data.
Retail leaders
See sales, stock and margin across channels and make faster range and pricing decisions.
- Clear view of sales by channel
- Fewer stock-outs and markdowns
- Consistent pricing across every store
Store and operations teams
Serve customers faster with one screen for stock, orders, returns and loyalty.
- Stock visible across every store
- Faster checkout and returns
- Less time on manual checks
Marketing and customer teams
Build segments and campaigns from one customer view, and measure what works.
- One profile for every customer
- Targeted offers and loyalty
- Clear campaign results
Shaped around how your business sells
Commerce adapts to store-led retail, online brands, hospitality and distribution. We confirm the right scope and configuration before any build begins.
- Retail and e-commerce
- Hospitality and tourism
- Wholesale distribution
- Consumer goods and brands
- Real estate and property
- Manufacturing and distribution
From first workshop to launch and beyond
A structured path that keeps scope clear and your team involved at every stage.
Consult
We define your channels, goals and current systems, then agree scope and a phased roadmap.
Implement
We configure Commerce, connect it to your ERP, payment and store systems, and test every journey.
Migrate and train
We migrate products, customers and loyalty data, then train store and head-office teams.
Support and grow
After launch we provide support, optimisation and new channels as the business grows.
A partner that stays with you after launch
The partner you choose shapes the outcome as much as the platform does.
Certified commerce experts
Consultants experienced in retail, eCommerce and Microsoft integration.
Industry-fit configuration
Processes and add-ons shaped around how your business sells.
End-to-end delivery
One team from design and build to training, launch and support.
Ongoing managed support
Monitoring, updates and improvements that keep your channels performing.
Commerce questions, answered
Quick answers for retailers and brands considering Dynamics 365 Commerce.
A Microsoft commerce platform that manages sales, inventory and customer engagement across online and physical stores, integrated with ERP.
Retailers and brands with several stores, an online channel, or plans to grow across channels. Very small single-shop businesses may prefer a simpler point-of-sale tool.
Yes. It works with Dynamics 365 Finance and Supply Chain Management, Power BI, Azure and Microsoft 365, and with third-party payment and store systems.
Yes. It supports loyalty programmes, customer segments and centrally managed promotions across every channel.
It depends on channels, stores and data to migrate. A single-store or online pilot can launch in weeks, while multi-channel rollouts are phased. We confirm a timeline after assessment.
Ready to sell everywhere your customers shop?
Tell us about your channels and goals. We will suggest a practical scope and walk you through the next steps.
We are ready to help!
Whether you are evaluating Commerce, planning a migration or need support, our team is here to help.
info@dynamicsxpert.com
Phone
+971 58 586 8875
Office
Hyderabad, Telangana, India
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